Terms.
Our standard terms of business will live here. They're being finalised with our solicitor and will appear before we accept the first paying customer.
What you can expect them to say:
- Contracts are 30-day rolling. No three-year tie-ins.
- SLAs (helpdesk pickup, on-site engineer response, hosted uptime) are stated in writing on every order form.
- Invoicing is monthly, in arrears for support, in advance for hardware and licence costs.
- Out-of-hours support is available to customers on an applicable plan; charges are agreed in advance.
- Hardware remains our property until paid for in full; thereafter it's yours.
For anything before that, please ask: hello@winterhillcomms.co.uk.